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CHAPTER 3
Use tech solutions to streamline ops and delight guests
Listen to this chapter on SoundCloud.
In a perfect world, a guest books online and receives an instant confirmation email with everything they need to know.
Their background is verified digitally, and when they arrive, they get straight in using a keycode sent in advance.
If they need help, they message you or consult the digital guidebook sent to their phone.
You now have the time to offer them a tailored dinner recommendation, delighting them with a personal touch.
When they check out, the keycode changes for security. They’re sent a review request, increasing the chance of a positive rating. Staff are notified that cleaning is needed—even in the event of a late check-out, or new last-minute booking.
That’s the power of the perfect tech stack. And if you’ve read this far, you know you need one. But where to start? What tools are best? How do they connect?
There are so many options, it’s easy to feel overwhelmed. That’s why we’ve done the hard work for you. These tools below make that lean vision a reality for your short-term rental business.
Ready to build the perfect tech stack? Let’s do it.
Read other chapters in The Reservation Recession.
Chapters
View all your tech in a single dashboard, and connect your guest, team, and automation solutions for even greater success with Operto.
Leveraging a tech stack like a million-dollar vacation rental company means you can focus ON your business instead of getting caught up IN it.
You can finally scale sustainably and see consistent growth. Plus, each tool below connects via a single dashboard, enabling you to manage operations at a glance.
Let’s take a look at these 7 tools.
Short-term rental expert Jasper Ribbert, of Get Paid For Your Pad, says “there’s no such thing as the perfect property management system…
“But what you CAN do is find a PMS that meets MOST of your needs and integrate it with other software, building a tech stack that works for YOUR short-term rental (STR) business.”
Major OTAs including Airbnb, Vrbo, Booking.com, and Expedia
Guest communication tools including Operto Guest and Wishbox
Payment tools including Stripe
Cleaning management platforms including Operto Teams
Dynamic pricing platforms including Wheelhouse and PriceLabs
“We found Hostaway to be the perfect option for our property management side of the business. The Hostaway team went above and beyond…
They are constantly working to streamline the program for property managers in terms of calendar updates, and updating listings. They’ve been great to work with.” – Kim O, property manager of 20+ properties
“Fabulous product with all the necessary features. Great customer support.” – Zalman
“Hostaway has been crucial to the growth of my business. Hostaway is an asset to my business and its robust platform allows me to manage a huge segment of it. Also, their customer support is top notch and I’d definitely recommend it to anyone looking for a channel manager.” – Drew
An integration partner of both of the above (and this entire list), Operto Guest is a powerful guest communication and access app that works via a smartphone browser, with no separate download required.
It takes over where your PMS ends.
“AUTOMATE but don’t COMPLICATE… don’t be distracted by bright shiny objects if they do not bring value to your business” – Julie George, Million Dollar Host
Keep your rental guests happy and simplify your business with Operto Guest.
Embedded within Operto Tech and Operto Guest is a central part of the perfect tech stack: the ability to control access to your units remotely, enabling secure rentals and easy check-in and check-out.
As a leading brand of lock known the world over, Yale has brought its trusted technology to the new generation of smart locks. Keyless access via smartphone and keypads makes it a standout choice for your super-connected tech stack.
“Bought this for a communal door at the property I manage. It’s great and really simple to use and install.” – P.A. Stafford, property manager
“Works perfectly. Had these Yale locks for over three years now. You can set 24-hour codes and it’s simple to program. I don’t understand why they haven’t replaced old-fashioned locks completely.” – Mark
“I’ve been using these for a few years in my Airbnb. They’re an absolute lifesaver. Mega reliable and easy to program and operate. Well worth the money and a brilliant device.” – Airbnb host
Coordinating staff and admin tasks such as cleaning and maintenance can be one of the most stressful, logistically-challenging aspects of running a vacation rental business.
Operto Teams enables you to automate everything digitally, so you can get more done in less time.
“Every once in a while, someone comes up with software that makes a difference in our vacation rental management world. Operto Teams is one of those products.” – Dan Eby, owner of Destination Leavenworth
“I own and manage my own vacation rental and my cleaning company started using this tool a few months ago. It has been great to no longer have to send them my booking dates, and now I can see exactly when they have serviced the property.” – Dave B
“Operto Teams collectively summarizes your tasks and workforce in an easy to use and broad view format.” – Matt A, CEO
“Lean can still be good on operations and you need to look for tech partners that have the right integration partners to help streamline your team’s workflow” – Wil Slickers, Hospitality.FM
Keep your team lean and organized and get more done in less time with Operto Teams.
Building the perfect tech stack may be a strategy to help you scale sustainably, but that’s only possible if you carefully manage revenue, and ensure your rentals are priced competitively at all times.
Enter Wheelhouse, a dynamic pricing platform that can help you earn up to 40% more from your rentals.
“As a father of 3, I don’t have time to babysit my calendar as well. Wheelhouse alleviates that burden because it’s smart and prices it automatically. Now I can just set it and forget it.” – Vineet, host of three listings in Austin, TX
“We’re no longer spending a few hours in front of the computer tinkering with our prices every day. Now, we can control all 10 properties in just a few minutes.” – Luis and Tati, property managers, Orlando, FL
Operating “hands-off” is a key advantage of vacation rental technology, but that doesn’t mean accepting a lack of security.
That’s why Autohost – which screens rental guests for everything from previous bad reviews to criminal records and fraud risk – is a crucial part of any tech stack.
“The Autohost team is professional and adaptable to our needs – they have become an invaluable partner to us for automated screening.” – Mint House
Centralizing your tech stack—via a platform such as Operto Connect—is the best way to ensure operational efficiency of your vacation rental business.
When each element of your stack can be monitored via a single dashboard, you achieve an even greater time saving and an improved ability to scale your business sustainability, without adding extra time or stress to your workload.
From the perfect PMS, a streamlined channel manager, digital access and check-in, task coordination, revenue management, and security screening, each element creates a super-efficient whole greater than its parts, for vacation rental success that can grow to even greater heights.
“Don’t get sucked in by unnecessary shiny new toys. Ask yourself, do you really need this? Is it relevant to your unique operation and resources?” – Damian Sheridan, Book Direct
View all your operations via a single dashboard. Run your rentals more efficiently and harness the power of the perfect tech stack with Operto.
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