Operto vs. Enso Connect: A Comprehensive Comparison
Delivering exceptional guest experiences and maintaining efficient operations are key to success in hospitality.
With guests expecting seamless, personalized stays, choosing the right software to manage everything from digital check-ins and keyless entry to guidebooks, upsells, and operational automation can make all the difference.
In this blog, we compare the features and functionalities of two leading platforms, Operto and Enso Connect. We’ll explore how each platform can enhance your operations and guest engagement to help you make an informed decision on the best tool for your business.
Table of Contents
1. Who is it for?
2. Operto vs. Enso Connect: Feature Comparison
3. Operto vs. Enso Connect: Which Should I Choose?
4. What do customers say about Operto?
Want a guest experience tool that’s smooth and flexible?
Who is it for?
Operto
Operto is ideal for property managers looking for a comprehensive solution to manage guest experience, smart devices, and daily operations. It’s designed for businesses of all sizes, from vacation rentals to hotels, resorts, and multi-family properties. Operto’s ability to automate complex operations is valuable for property managers dealing with larger or growing portfolios. With keyless entry, digital check-in, verification, guidebooks, customized upsells, energy management, noise monitoring, and housekeeping and maintenance management, it’s a highly scalable solution perfect for operators looking to maximize operational efficiency while offering top-tier guest experiences.
Enso Connect
Enso Connect is primarily focused on guest experience with an emphasis on AI-driven communication. Suited for short-term rental operators and boutique hotels, Enso Connect’s Boarding Pass app offers tools for access, ID verification, communication, access, and upsells. With a focus on guest-facing features, it may lack the in-depth operational automation needed for larger or more complex property portfolios.
Operto vs. Enso Connect: Feature Comparison
| Feature | Operto | Enso Connect |
|---|---|---|
| Digital check-in | Yes | Yes |
| Access control | Deep integrations, supports complex setups | Standard |
| Guidebooks | Highly customizable | Offers customization |
| Upsells | Yes | Yes |
| Housekeeping & maintenance management | Extensive automation and customization | Does not offer |
| Support & onboarding | Dedicated, expert support | Standard |
Smart Locks and Access Control
Operto: Excels in advanced access control, supporting over 100 lock options to provide solutions for all budgets and requirements. It provides management for complex environments including apartment intercoms, elevators, common doors, parking garages, and full building control. In-house expertise ensures reliable support and troubleshooting. Guests automatically receive secure, unique access codes or mobile keys via email, SMS, or Operto’s Guest Portal, for seamless arrivals. Real-time activity logs and backup codes provide added security and visibility.
Enso Connect: Offers keyless access as part of its guest experience management platform. It supports basic access control, which may be sufficient for operators managing smaller property portfolios or with straightforward access requirements. Enso Connect provides a practical solution but does not match the level of in-house expertise or extensive control and automation that Operto offers.
Guidebooks
Operto: Stands out with its high level of customization and professional presentation through its Guest Portal, giving property managers a flexible tool to enhance the guest experience. The modular design lets operators organize and add content like photos, videos, and custom action buttons, making it easy for guests to engage. The platform is fully brandable, providing a consistent and polished look. Operto’s customizable features create a user-friendly, engaging experience that boosts guest satisfaction and operational efficiency.
Enso Connect: Provides a straightforward, user-friendly guidebook experience, delivering essential information to guests. The layout presents necessary details like property details, check-in info, and local experiences in a clear format; however, the Boarding Pass provides fewer options for customization, organizing content, and incorporating brand elements, which can limit the platform’s ability to offer a personalized experience.
Upsells
Operto: Provides a powerful, flexible way to increase revenue through its Guest Portal by providing options like early check-in, late check-out, amenities, and curated local experiences to guests. Upsell purchases can be approved manually or automatically and paid for in-app. Operto supports multiple purchases of the same upsell, allowing guests to rebook services like additional cleaning or activity packages throughout their stay, providing ongoing revenue opportunities.
Enso Connect: Offers upsell opportunities within its Boarding Pass app, allowing guests to purchase services and experiences. The platform’s automation lets property managers target upsell opportunities to guests at specific moments during their stay. In-app payment is also available. While Enso Connect effectively personalizes upsell offerings, limitations on repeat purchases may reduce its overall potential to capitalize on upsell opportunities fully.
Housekeeping and maintenance management
Operto: Sets itself apart with comprehensive housekeeping and maintenance management. Operto Teams uses extensive automation and customization to meet the specific needs of each property. Automated task management, scheduling, real-time updates, customizable workflows, and robust reporting make staff coordination and cost optimization easy. It’s ideal for property managers looking to streamline operations, boost productivity, and grow their portfolios.
Enso Connect: With a primary emphasis on guest-facing features, the platform lacks a dedicated management system for housekeeping or maintenance. Without these features, property managers may need to handle these processes manually or through third-party tools.
Support and onboarding
Operto: Provides best-in-class customer support and onboarding. Operto’s dedicated support team ensures that operators have access to help when needed — whether for setup, troubleshooting, or optimizing system usage. Their expertise in troubleshooting access control is especially valuable for managing complex operations. This extensive support structure means issues are resolved quickly, minimizing downtime and disruptions.
Enso Connect: Offers a standard level of support, guiding property managers through initial setup and helping them get started with the platform. However, some users report that the level of support tends to diminish post-onboarding and may result in delays when addressing operational issues. For property managers who prioritize quick resolutions and continuous service availability, this may be something to consider when evaluating long-term operational needs.
Operto vs. Enso Connect: Which should I choose?
Operto is ideal for property managers seeking a feature-rich platform to improve efficiency and enhance guest experiences. The Guest Portal offers extensive customization for upsells and guidebooks to boost revenue opportunities and improve the guest experience. Complex access needs are managed by a wide range of supported smart locks, combined with in-house expertise and support. Operto is an excellent choice for those looking to save time, scale their operations, increase revenue, and deliver 5-star guest experiences.
Enso Connect is focused on guest-facing features through its Boarding Pass app, including upsells, guidebooks, access control, and AI-powered communication. However, it doesn’t include built-in tools for managing housekeeping and maintenance operations, so property managers may need to rely on manual processes or software to handle those tasks. While Enso Connect provides keyless entry and guest engagement features, it might not meet the needs of those who need advanced automation and customization for larger or more complex property operations.
What do customers say about Operto?
Customers consistently highlight Operto’s ability to enhance the guest experience, reduce costs through automation, and drive additional revenue through upsells. Users also comment on the extensive customization of the platform, ease of use, and knowledgeable, responsive, customer support.
See what our customers say about Operto on Trustpilot:
User-Friendly & Reliable We have been using Operto for our motel business since 2022, and our experience has been overwhelmingly positive. The system is user-friendly, reliable, and integrates seamlessly with our PMS. The support team at Operto has been exceptional, providing attentive and prompt assistance from onboarding through to ongoing support. Their dedication to their product and customer service truly stands out in every interaction, which really makes a difference!
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