Looking for alternatives or competitors to YourWelcome, the hospitality guest communication platform with in-room digital tablets? You’re in the right place.

Perhaps you’re wondering if YourWelcome is the best tool for your business, and want to see what’s out there before making a final decision. Or maybe you’re not happy with your current tool and want to switch providers.

Having a platform that fits with your workflow, tech stack, and that’s easy for guests to use is vital today.

Our research on hospitality industry trends showed that almost 80% of hospitality professionals believe that guests either appreciate or expect digital functionality, such as contactless check-in, as part of their hotel guest experience

Not only that, but digitizing the guest experience empowers your guests to take personalized, easy control of their stay; and enables you to save major time on stress, manual admin, and hassle.

But with so many options out there, it can be tough to know where to start.


To help, we’ve listed our favorite hospitality app alternatives to YourWelcome, and compared them, so you get a clear view, fast.

The right guest management tool will feel intuitive and make managing your guest operations and communications easier and simpler—even if you’re not tech-savvy, and don’t have the time to learn a whole new complicated platform.

Want a guest management tool that integrates all of your tech?

Operto Guest seamlessly works with all of your other tech under a single interface.


What is YourWelcome?

01_YourWelcome screenshot

Credit: Yourwelcome.com/


YourWelcome is a guest management and communication tool for vacation rental property professionals, which primarily works with its own in-room tablets.

It aims to offer tablet access to the house manual, local insights, and a digital guidebook; plus messaging capabilities between the host and guest; and upsell revenue opportunities.

YourWelcome features

YourWelcome includes:

  • Property manuals

  • Digital guestbooks for local recommendations

  • Video instruction guides (for example, on how to use the coffee machine)

  • Upsells

  • Guest-host messaging

  • Digital check-in and check-out

Its Advanced package also includes pre-arrival messaging, and the means to capture guest data such as email addresses.

YourWelcome pricing

From $15 per month. Exact pricing for your business is available on request.


7 best YourWelcome alternatives

YourWelcome is one of the best-known property management options, but it’s not the only one. 

Some users report difficulties with the YourWelcome tablets and customer service, but you may simply be looking for more functionality or different options. 

To help, we’ve listed seven possible alternatives, to help you make the best choice for your business.

  • Operto Guest

  • Duve

  • Touch Stay

  • Hostfully Guidebooks

  • Autohost

  • Hello Here

  • Virtual Concierge Service

Operto Guest

02_Operto dashboard composite image



If you’re looking for a great all-in-one, tablet-free alternative to YourWelcome that guests can access from their own devices, Operto is a great choice.

Not only does it work with your existing devices (so there’s no need for a separate tablet that could break or need resetting), it also integrates with a wide range of go-to vacation rental software and tools.

It creates an all-in-one platform that works even if you’re not tech-savvy or don’t want to deal with yet another dashboard, helping you boost revenue and occupancy, improve the guest experience, process well-timed upsells, and save serious time and stress.

For example, Operto integrates with guest screening platform Superhog and security tool Autohost (of which more below), allowing the operator to massively boost security by verifying guest IDs and background checks, and the guest can do their entire check-in and ID process from a single web app too.

It all means fewer tools, fewer dashboards, saved time, more revenue, happier guests, and less work for you. Everything is easier, streamlined, and in one place.

Standout Operto features

  • Fully remote check-in and check-out, including ID verification and automated, remote access.
  • Keyless, contactless check-in access via smart locks and automatic keycodes.
  • Web app, no download necessary.
  • PMS integration for easy guest communication, data capture, and payment processing.
  • Guest Connect guest-facing platform, with everything the guest needs to know, such as check-in and check-out details, guest book, house manual, and Wi-Fi code.
  • Customer service ethos that sees clients as partners, with continued support even after installation.
  • In-room upsells for increased revenue and occupancy.
  • Smart devices integration for noise monitors and in-room thermostats.
  • Operto Teams integration, so that once cleaning is done the guest is notified that they can check in already.

Pricing

  • Simple pricing structure: Guest starts at $8/unit.

Want a guest management tool that integrates all of your tech?

Operto Guest seamlessly works with all of your other tech under a single interface.


Duve

03_Duve homepage vacation rental screenshot

Credit: Getduve.com/


Among YourWelcome competitors, Duve stands out as an alternative. Formerly known as Wishbox, it’s since rebranded and seeks to automate major vacation rental tasks to save operators time, increase revenue, improve communication, and offer upsells.

Standout Duve features

  • Online check-in and check-out.

  • House manual and rules.

  • Web app.

  • In-room upsells.

  • Guest messaging including canned responses and pre-scheduled messages.

  • SMS and WhatsApp capability.

  • Payment processing.

Pricing

  • Basic - €5 per room, per month. Major features for online check-in, check-out, and support.

  • Pro - €6.50 pr/pm. Everything in Basic plus guest communication and automated messaging.

  • Premium - €9 pr/pm. Everything in Pro plus room upgrades, payment processing, and upsells.

  • Enterprise - Everything in Premium plus advanced customization. Contact Duve.

Touch Stay

04_TouchStay homepage screenshot

Credit: Touchstay.com

If you’re looking for a tool like YourWelcome, but want something even simpler that focuses purely on guestbooks, then Touch Stay is an option. 

It specializes in creating an interactive digital welcome book, which includes house rules and a local guidebook, in an intuitive mobile-friendly format sent to the guest via a single link.

Standout Touch Stay features

  • Practical info for check-in and check-out.

  • Integration with Google Places for local attractions.

  • Works offline using Progressive Web App technology (PWA).

  • Multiple language translation using Google Translate.

  • Email and SMS guest messaging, with scheduling.

Pricing

  • Owners and Hosts - USD $99 per year for the first property. $51 for the second. $45 for each of the next three.

  • Property Managers - $2- $6 per property per month depending on portfolio size.

  • Hotels and B&B Owners - From $99 per year, depending on bedrooms.

Contact Touch Stay for specific pricing.

Hostfully Guidebooks

05_Hostfully Guidebooks homepage


Hostfully Guidebooks is similar to YourWelcome in that it specializes in presenting guests with the most important information in an accessible format. 

From the PMP (property management platform) of the same name, it focuses primarily on presenting guidebooks with the vital information guests need, as simply as possible.

Standout Hostfully Guidebooks features

  • Web app, no download needed.

  • Send pre-check-in and arrival information, and details such as Wi-Fi and appliance instructions.

  • Provide local recommendations.

  • Share check-out instructions and ask for reviews and feedback.

Pricing

  • Free for one guidebook, with unlimited recommendations, and customer support

  • From $7.99 per month (billed annually) or $9.99 (billed monthly) for one guidebook, guest data capturing, admin dashboard, and multiple languages.

Autohost

06_Autohost homepage screenshot

Credit: Autohost.ai

YourWelcome’s advanced version may capture guest data, but Autohost actually processes it intelligently.

Autohost is primarily designed to increase security while managing guests safely and uses AI technology to verify guests, as well as reduce the risk of damaging parties, noise complaints, and revenue loss.

Standout Autohost features

  • Guest screening.

  • Fraud and chargeback protection to reduce the risk of identity theft.

  • PMS integration and syncing.

  • Online check-in and ID verification via mobile or desktop.

  • Integration with powerful management tools such as Operto.

Pricing

  • Starter - Pay-As-You-Go - Pay only for the verifications you run manually. Cancel anytime. Online and basic support. No volume commitments or minimum spend.

  • Enterprise Pay-As-You-Go | Flex - Same as Starter, plus general support and automated guest screening.

  • Enterprise - Pay-As-You-Go | Commit - Discounted pay-as-you-go rates. Minimum volume of reservations needed. Dedicated support manager. 12, 24, or 36-month commitment.

  • Enterprise - Flat Free - Calculated by property listings. Dedicated support manager. 12, 24, or 36-month commitment.

Contact Autohost for pricing for each.

HelloHere

07_helloHere homepage screenshot

Credit: New.hellohere.com/

HelloHere is another digital guestbook platform that focuses on making information as easy to access for guests as possible, including a simple, app-like icon-based interface, and in-app chat.

Standout HelloHere features

  • Welcome book and local destination guide.

  • Offline guidebook access.

  • Upsell marketplace plus affiliate offers.

  • Automated guest messaging and in-app chat.

Pricing

  • Two plans—monthly or annually.

  • Free to add your own content when paying on the annual plan.

  • Offers a free 14-day trial.

Contact HelloHere for pricing options.

Virtual Concierge Service

08_Virtual Concierge Homepage screenshot

Credit: Virtualconciergeservice.com/


The main differentiator of the Virtual Concierge Service is its use of voice assistants, such as Amazon Alexa and Google Assistant. Guests can speak to the assistants and receive answers to the most-asked questions, plus local recommendations, check-in, and check-out.

Standout Virtual Concierge Service features

  • Voice-enabled answers of guest FAQs, to save you time on answering the same thing over and over.

  • Guest personalization, so voice assistants address guests by name.

  • Voice-assistant enabled in-room music, recipes, and games.

  • Local recommendations and destination help.

  • Enable staff to clean and turnaround properties faster, as the assistants can tell when the guest has checked out.

Pricing

  • VSC Basic - Free. Includes smart speaker integration, web portal content management, multiple properties.

  • VSC Standard - $5 per month for a year, $6 per month for a 3-month subscription. Includes everything in Basic plus Yelp integration, a welcome message in your voice, voice-activated check-in and check-out, special offers, voice reviews, and communication with cleaners.

  • VSC Pro - $10 per month. Everything in Standard, plus custom answers, centralized management across all properties, security and privacy, personal connection for guests so they can play their own music playlists.

How to choose the best YourWelcome alternative

We’ve listed these tools because any of them could be right for you, depending on your business and needs.

While Autohost focuses on guest screening and security, Hostfully Guidebooks could be best if you’re simply looking for a lightweight guidebook solution, and HelloHere is particularly suited for automated messages and in-app chat.

And with a huge variety of software and hardware integrations, Operto could be ideal if you’re looking for a powerful all-in-one that unites all of your guest and operations tech via a single dashboard, eliminating digital fatigue and overwhelm.

If you’re looking for an alternative to YourWelcome that makes operations easier, includes an unparalleled level of software and hardware integration, and empowers guests with super-slick and streamlined communication and control, Operto might just be your best option.


Want a guest management tool that integrates all of your tech?

Operto Guest seamlessly works with all of your other tech under a single interface.