10 Best Hotel Management Software for 2023 (Updated)

By January 8, 2022October 31st, 2022hotels
Hotel management software

Long ago, hotel management software would handle room assignment, guest invoicing, and not much else. Essentially, it was a glorified Excel spreadsheet.

Different times.

Hotel tech today is so enriched by the latest in solutions, widgets, features, and functions, it’s dizzying to follow. 

With channel managers, contactless check-in, real-time tracking, guest-facing apps, and more, a fully centralized tech stack is the one thing you can’t do without.

So if you want to be more efficient, personalized, and profitable—and find out which hotel management software is best for your business—read on.


10 best hotel management system software

All the hotel management system in our list score highly across a range of product review platforms, offer channel integrations,  hotel check-in automation, and improve the guest experience with task management tools to support you and your team.

These are the best hotel management software tools in 2023:

  • Operto
  • Mews
  • Cloudbeds
  • eZee Absolute
  • StayNTouch
  • WebRezPro
  • Little Hotelier
  • innRoad
  • Hotel Connect
  • Hotelogix

Operto

This image shows the banner homepage for Operto


Features

  • Manage the entire guest stay from check-in to in-room control to check-out, to housekeeping, maintenance, and more, all on the same operating system.
  • Give guests smart control and communication throughout their stay with one dedicated guest portal.
  • Enable contactless and online check-inkeyless entry, in-room information, and personalizable in-room controls via smart devices such as connected thermostats, AC, and lights.
  • Connect all of your vacation rental software in one centralized hub: from the PMS to your smart devices.
  • Consistent for guests, staff, and managers, all on the same platform.
  • Integrate with PMS tools such as Mews, WebRezPro, and Cloudbeds (see below), to provide a bridge to even more functionality.
  • Impress your customers: an amazing 90.6% told Operto they were completely happy with their hospitality management software!

Best for
Hoteliers looking for automated solutions beyond booking, while offering a premium hotel guest experience with smart technology.

Pricing
From $15 per unit or room, with packages from the basic Core to advanced Enterprise.

What the pros say
Here are some of the things property managers had to say about Operto’s hotel management system software, customer support, and keyless entry tech:

“....everything you can dream of in a customer care agent.” 
See the full review here

“….our clients and guests love it because security is one of the most important parts of our business.” 
See the full review here


Looking for hospitality software?

Hundreds of hoteliers use and love Operto as their guest stay management software.

Mews

Banner of Mews

Key features:

  • Cloud-based software that automates all operations from booking to check-out to revenue management
  • Can be used from hotelier’s phone
  • Integrates with external channel managers
  • Manages reservations, revenue, housekeeping, the guest journey, payments, and more
  • Includes a full suite of support options including emergency phone support and an online Knowledge Base.

Best for:

  • A solid all-around solution for mid-size operations (note: integrations are limited outside of the enterprise plan)

Pricing:

  • There are four plans to choose from, starting at $8.09 per month (billed annually, minimum $200/month).

What the pros say:

“It's a very cost-effective and easy-to-use solution for small-scale hotels. It's easily understandable and user-friendly.”

See the full review here

Cloudbeds

This is an image from the Cloudbeds site


Key features:

  • Works well for all types of properties, including small boutiques right up to larger chains; rentals, hostels, and B&Bs. 
  • Operates on all devices including smartphones.
  • Uses a centralized system that includes a PMS, booking engine, revenue management tool, payment processor, and finance reporting.
  • Native channel manager
  • Offers "hospitality consultants" to work with you to "boost reservations and save time," plus 24/7 support

Best for:

  • Businesses looking for a user-friendly digital booking solution.

Pricing

  • Contact Cloudbeds directly for information on prices. They offer packages from the basic Essentials to the advanced Enterprise.

What the Pros say

“It's just one apartment so my backend "front desk" requirements are very low. To me, it was all about the ease of use and guest experience with the booking engine. The support and help I received was/is nothing short of exceptional.”

See the full review here


eZee Absolute

This image includes a screencapture from the eZee Absolute platform/website.


Key features:

  • All-in-one hotel operation management system
  • Also includes a mobile app that can send alerts and produce reports
  • Flexible enough to oversee multiple properties and guests on a single platform
  • Also includes payments and a POS (point-of-sale) system
  • Works as a channel manager, with a single automatically-updating dashboard for all your online distribution channels
  • Also securely manages guest data and sensitive information in the same platform via customizable user accounts

Best for: 

  • Businesses that don’t want a full range of features for their PMS can essentially pick and choose which ones they value most.

Pricing

  • Pricing depends on your number of beds/units and your chosen plan. From $45 per month when paid annually for the basic plan for a ten-room hotel, without a booking engine or extra management software.

What the pros say

“System integration and set-up is very straightforward and quick to do. System is easy to operate in the day to day operation.”

See the full review here


StayNTouch

This image shows what StayNTouch's dashboard looks like for users.


Key features:

  • A cloud-based technology that “frees your staff from the front desk,” automating and digitizing your entire system remotely
  • Offers front desk operations, rate management, reservations, housekeeping, and financial information all within the same system
  • Works with its own Guest Mobility (mobile) and Guest Kiosk systems for increased guest control from check-in to check-out
  • A big range of integrations to all major software partners, across everything from keyless entry to guest payments, to TV and WiFi to finance and accounting
  • Prioritizes making it easy for staff to upsell and drive revenue

Best for

  • Hoteliers focused on speeding the check-in and check-out process with a smart solution with helpful onboarding.

Pricing

  • Contact StayNTouch directly for exact prices. Offers packages from the basic Standard to the advanced Enterprise, with Standard all the features outside of the multi-property options.

What the pros say

“The implementation of the PMS was super easy and the team at StayNTouch provided great service throughout the training.”

See the full review here


WebRezPro

This image shows the WebRezPro user dashboard


Key features:

  • A flexible PMS for all kinds of businesses, from B&Bs to larger hotel groups
  • Cloud management system allows easy remote access
  • Includes functionality for front desk operations, housekeeping, rate management, reports, accounting, a booking engine, and payment processing integration, such as Stripe

Best for

  • Vacation property managers looking for a simple, accessible platform.

Pricing

  • Contact WebRezPro for a free quote.

What the pros say

“The system is easy to use and can manage all simple booking tasks with options, training videos, and customer service for any questions not found in the system.”

See the full review here



Little Hotelier

This shows the dashboard of the Little Hotelier website


Key features:

  • Cloud-based, all-in-one solution designed for small hotels and B&Bs
  • Designed to connect with both international and domestic guests
  • Mobile app
  • Takes electronic payments, manages your calendar and online room bookings, enables you to set smart, competitive pricing, and shows real-time channel analytics
  • Offers email, phone and chat support, plus tutorial webinars and live help online

Best for

  • Small hotels, motels, and cabin rentals with international guests in need of user-friendly software with a quick set-up.

Pricing 

  • From $109 per month for up to five rooms, increasing every five rooms (for example, 5–10, 11–15).

What the pros say

“Very easy to use with a clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing.”

See the full review


innRoad

This image shows some of innRoad's key features offered to clients


Key features

  • An all-in-one PMS that includes a task manager for cleaning staff
  • Mobile optimized
  • Automated upsells
  • Real-time sync rates on all the leading OTAs
  • Daily updates on key metrics, such as occupancy rates and revenue per available room (RevPAR)

Best for

  • First-time PMS users who want user-friendly software with responsive customer support.

Pricing

  • The Essentials plan starts at $10/room per month (with a minimum of $150/month), or you can contact sales for a custom quote.

What the pros say

“I like the ease of use. The product is user-friendly and easy to learn. The customer service team is attentive for troubleshooting.”

Read the full review here


Hotel Connect

This image shows some of the information and details users can acquire using hotel connect


Features

  • User-friendly reservation management interface
  • A simple rates manager layout
  • One-click payments with only 1% charged in card fees
  • Advanced reports to give you oversight on which channels are working for you best, average daily rates (ADR), and monthly revenues

Pricing

  • $5 per room per month.

Best for

  • Independent hotels that value ease of use over highly advanced, feature-rich solutions.

What the pros say

“It is an affordable and easy-to-use hotel management solution.”

See the full review here


Hotelogix

This screenshot shows some features from Hotelogix


Features

  • Intuitive reservation chat tool for a virtual front desk
  • Automated SMS guest confirmations
  • Real-time rates and inventory management
  • KPI tracking within the PMS

Best for

  • Small to mid-market vacation properties who want ease of use with their PMS.

Pricing

  • Contact sales for information on Hotelogix’s flexible multi-property pricing.

What the pros say

“Layout/Staygrid is easy to use, payment processing and inventory management is easy once you get used to it.”

See the full review here



How to choose the right hotel software 

The range in function and capability of 2023’s best hotel management systems means you can seek out exactly what your business needs to connect with the industry’s major OTAs—and from there, streamline all your background activities with automations, and the entire guest experience with smart technology.

Choosing the right hotel software should really be an exciting process as you narrow down what matters most to you and your business.

Do you value ease-of-use over advanced tools? Do you need flexibility across a spectrum of different property types? Do you want multiple-tool integrations? Do you wish to offer your guests greater independence with cutting-edge tech?

Whatever you decide is best for your business, you can be sure that with Operto’s all-in-one solution, you don’t need to choose between an intuitive interface and world-class customer care, or great functionality and a smart guest portal—you can have it all.


 Looking for hospitality software?

Hundreds of hoteliers use and love Operto as their guest stay management software.


Frequently asked questions about hotel software

Which app is best for hotel management?

The best software for hotel management depends on the size of your business and the kind of features you need. 

If you’re looking for a simple, intuitive platform for managing your bookings and connecting with the major OTAs, you might not need advanced reporting and analytics, or automated outreach and guest communication. But if you need an all-in-one hotel management software that supports all your operations throughout guest stays as well as all your points of contact, Operto is a complete solution.

What is hotel management software?

Hotel management software enables you to digitally manage, control, and oversee all the operations of your hotel.

It connects guest bookings and online reservations, keeping track of guest details such as check-in and check-out, payments, and room service use.

It can also keep track of housekeeping needs and stock levels, and even show details of HR, payroll, your ADR (average daily rate), RevPAR (revenue per available room), occupancy levels, maintenance needs, and more.

At the cutting edge of the market, solutions like Operto are guest-facing, enabling online check-in, room service, in-room controls, guest-staff communication—and more—usually via a smartphone or tablet device.

What are the most popular types of software for hotels?

The best hotel management software automates manual tasks for streamlined operations, with premium services like Operto also offering guests smart home technology for fantastic communication and control throughout their vacations.

Operto Guest Technologies Announces STAYmyway Acquisition.