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Hotel Guest Experience Software for a Stay They’ll Remember

By March 14, 2022October 31st, 2022vacation rentals
Hotel Guest Experience Software for a Stay They’ll Remember

Enhance the guest experience with contactless check-in, digital guides, direct messaging, and smart devices – all with Operto’s hotel guest experience software. It’s time to put guests first.

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Learn how Operto Guest can enhance the guest experience.

Why do hotels need guest experience software?

Use guest experience software to curate the guest journey from the moment they book. Collect guest contact details, monitor room access, control temperature settings, and offer additional services from your all-in-one dashboard, the Manager Portal. 

No more waiting at the front desk

Let your guests say goodbye to lines and headaches upon arrival, and instead embrace contactless check-in and in-app concierge services with Operto’s digital hospitality solutions.  

Give guests the control they expect

Guests want speed and ease throughout their vacation. With Operto Guest, they’ll receive unique access codes and your digital guides straight to the palm of their hand, along with all your other information on services and special offers.

Create experiences guests remember

Guests yearn for stress-free travel. With direct messaging, digital guides, and check-in within the Guest Portal, you can provide the frictionless experience the modern guest is looking for. What they’ll remember is how easy you made it all.

Operto Guest messaging

Want to discover what Operto Guest can do for you?

Access control and device management from your dashboard

Use the Operto operating system to oversee and manage integrated smart devices from the Manager Portal for the ultimate guest experience.

Digital check-in and check-out

Share unique access codes and monitor smart locks and give guests the control they want with contactless check-in.

Operto Guest check-in

Remote thermostat control

Set temperatures ahead of time so guests arrive in maximum comfort and optimize energy use with remote thermostat control when they’re not in the room.

Noise monitoring

Be proactive in preventing damage and disturbances with 24/7 noise monitoring, pre-set noise-level thresholds, and automated guest notifications. 

Remotely control in-room smart devices with Operto Guest

The best vacations start with guides

Guests can access your tailored guides via the Guest Portal. Operto Guest gives visitors the insight they need to get the most out of your hotel, its services, and the local area.

Operto Connect for guests screenshot

Welcome guests and begin their journey

Creating digital guides is easy with Operto Guest. Share them in the Guest Portal as soon as your PMS confirms a reservation so guests can start planning their trip the moment it's booked.

Make sure guests get the most out of their stay

Create new categories and pages with the click of a button, easily upload images and videos, and use automated multi-language translations. Your guests will arrive knowing exactly what they want to do and how to do it.  

Operto Guides

Easily change between content each season

Modify content for the changing seasons so guests always see what’s most relevant to their stay. Then instantly switch between outdoor barbecues and cozy indoor bars with the slider button in the Manager Portal.

Want to see how easy creating digital guides can be? 

Give Operto Guides a try today.

Guest experience management software for all your guest’s needs

Create campaigns and market services for your guests with Operto’s white-label guest experience management software. Make helpful recommendations to ensure your guests can discover all you have to offer.

Operto Near Me

Upsell within the app

Don't let guests miss out on your hotel’s unique features. Use Operto Guest to inform them about extended stays, special services, spas, bars, upcoming events, and more – all on their smartphones. 

Recommend local partners

Promote local businesses right in the app. Give guests your dining and experience recommendations via the Guest Portal and strengthen your relationship with local partners. 

Direct messaging

Manage guest communication via the message inbox in your all-in-one dashboard. Use message templates, automated messaging, and multimedia sharing to make sure guests have everything they need in the Guest Portal.

Discover how you can enhance the guest experience with smart, flexible communication


1. What is guest experience in a hotel?

The guest experience starts from the moment a guest books with you, and continues to check-out and beyond. All a guest’s interactions with you from messaging, to looking at your guides, to dining, and requesting an extended stay is part of the guest experience.

2. How can I improve my hotel guest experience?

You can improve your hotel guest experience with hotel guest experience software. Streamline all your hotel management and guest communication in a single all-in-one dashboard to give guests contactless check-in, digital guides, and in-room smart devices.

3. What is smart hotel technology?

Smart hotel technology syncs hotel guest experience software with smart devices like locks, thermostats, and noise monitors.

4. Why is the guest experience so important?

A positive guest experience is what keeps guests coming back to your hotel and recommending it to others by word-of-mouth, social media, and reviews. Prioritizing the guest experience is crucial to guest retention and positive branding.