Operto ONE Guest Services Agent
Take back control of your time
with AI that manages every
Inbox Message Task
Operto ONE Guest Services Agent handles every inquiry: fast, accurate, and 24/7.
24/7 guest care
Respond instantly in 50+ languages with AI that adapts to your brand tone. Guest Services Agent automates busywork so your team can focus on what matters most: delivering unforgettable experiences.
Every channel, one inbox
Unify guest communications—email, SMS, and guest app messages—in one place. No missed messages, no follow-up delays, just 5-star service every time.
Gets smarter every time
Guest Services Agent connects directly with your PMS. It adapts instantly to reservation data and guest details, so every interaction is accurate, efficient, and personalized.
Results
Turn it on. See real results with Operto ONE Guest Services Agent
automatically
All Features
AI built for service, loyalty, and speed
Unified Inbox
Unify email, SMS, and guest app in one place. Send scheduled messages or chat 2-way (WhatsApp coming soon).
Copilot / Autopilot
Free your team’s time with AI that drafts or automates responses, stays on brand, and keeps learning around the clock.
AI Tasks
AI turns guest requests into tasks, and the Staff App tracks them to completion with real-time updates for both guests and staff.
Advanced Messaging
Schedule messages via SMS or email, or use your templates to contact guests at your own pace. Guests can reply to either.
PMS Integration
With 60+ PMS integrations, the Guest Services Agent uses reservation details to respond with the right context and service.
Live Translation
Break language barriers with instant translation in 50+ languages, so guests and staff see messages in their own language.
Integrations
Works with the tools you already use
Connect effortlessly to 60+ PMS and hospitality platforms, including Mews, Cloudbeds, and Oracle Opera.
Got a question?
Frequently asked questions
How does Guest Services Agent know what to say?
Guest Services Agent relies on a central knowledge base that you control. It learns from what you upload, plus real-time data from your PMS. With every guest interaction, it learns and adapts—continuously improving its answers to stay accurate and on brand.
Can I control what the AI says to guests?
You’re always in control with our intelligent confidence system. Every AI response is evaluated for accuracy: if confidence is above 95%, it can be sent automatically in autopilot mode for seamless efficiency. If it’s below that threshold, the response stays in copilot mode, giving you the chance to review, edit, or approve before sending. This ensures you’re always in the driver’s seat while benefiting from AI assistance when it’s most reliable.
Will the AI sound natural to guests?
Does Guest Services Agent work with other AI agents?
Absolutely. The power of ONE lies in its ecosystem of agents working together to deliver the best possible guest experience. Just like your staff collaborate across departments, our agents communicate and share expertise so every guest feels cared for at every touchpoint.
Meet our Other AI agents
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