How The Wyman Hotel Modernized Operations with Smart Technology
The Wyman Hotel Story
Introduction
The Wyman Hotel, a boutique establishment in Silverton, Colorado, sought to modernize its operations while preserving its historic charm. Facing challenges typical of small-town hotels, such as limited staffing and the need for personalized guest experiences, The Wyman partnered with Operto to implement innovative solutions.
01
Challenges
- Limited Staffing Resources: A small team made 24/7 front desk operations difficult.
- Manual Check-In Processes: Traditional check-in methods were often time-consuming for late arrivals.
- Personalized Service Challenges: Delivering tailored guest experiences was tough with limited staff.
02
Solution
To address these challenges, The Wyman Hotel implemented Operto's comprehensive suite of smart hospitality solutions:
1. Automated Check-In and Keyless Entry
Guests now enjoy a seamless arrival experience with digital access codes, eliminating the need for physical keys and late-night front desk staffing.
2. Integrated Guest Communication Platform
Operto’s system facilitates timely and personalized communication, allowing staff to efficiently manage guest requests and inquiries.
3. Smart Room Monitoring:
The hotel utilizes technology to monitor room conditions, ensuring optimal comfort and promptly addressing maintenance issues.
03
Implementation
The Wyman Hotel's transition to Operto's platform was executed in strategic phases:
1. Assessment and Planning
Collaborative evaluation of existing operations to identify areas for technological enhancement.
2. System Integration
Seamless incorporation of Operto’s solutions with the hotel’s property management system, ensuring real-time data synchronization.
3. Staff Training
Comprehensive training sessions empowered the team to utilize new tools and features effectively.
4. Go-Live and Support
Full system deployment with ongoing support to ensure smooth operation and address any challenges.
Key Outcomes at a Glance
The Results
- Enhanced operational efficiency
- Improved guest satisfaction
- Reduction in manual labor and physical key management
“When we started working with Operto, we brought four more rooms online, which now use a different lock, with tactile keypads, and they’ve been great. People have a much easier time with them.”
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