How Operto Helped Prague Residences Go Contactless While Improving Guest Experience

Introduction

Prague Residences, a hospitality brand operating 16 short-term rental apartment buildings and two hotels, was in dire need of a smarter way to streamline check-ins. The current process was not only inefficient but also costly. Operto's solution was the perfect fit for this pressing need.

Before partnering with Operto, Prague Residences faced significant challenges. They operated four separate check-in desks, which not only led to high staffing costs but also inefficiencies. Their goal was to create a seamless, contactless check-in process while maintaining an exceptional guest experience. Operto's services not only met this goal but also reduced operational costs and enhanced guest independence.

A hotel room at the Prague Residences Hotel Palác U Kočků

01

Challenges

Before Operto, Prague Residences faced major operational roadblocks:

1. Overcrowded reception desks 

Guests waited in line for key handovers, leading to delays and dissatisfaction.

2. High staffing costs 

Maintaining multiple reception areas required significant labor expenses.

3. Lost and misplaced keys

Manual key distribution led to security risks and added staff workload.

4. Scalability challenges

Their growth was limited by their dependence on front desk operations.

02

Solution

Prague Residences partnered with Operto to transform their guest access and front desk operations, achieving an efficient, contactless hospitality model.

1. Smart Access & Contactless Check-ins
  • Guests receive secure digital codes before arrival, eliminating wait times.
  • No need for front desk interactions or physical keys.
2. Optimized Housekeeping & Staff Coordination
  • Automated task scheduling ensures rooms are cleaned efficiently.
  • Staff focus on high-value guest services instead of key handovers.
3. Enhanced Security & Guest Confidence
  • Real-time digital access monitoring ensures security across properties.
  • Less risk of lost keys, improving both guest safety and operational control.

03

Implementation

1. System Integration & Onboarding
  • Connected Operto with existing Property Management System (PMS) to sync guest reservations and automate workflows.
  • Trained key staff members on how to use the Operto dashboard effectively.
2. Staff Training & Process Optimization
  • Provided hands-on training to housekeeping and front desk teams.
  • Automated task assignments for staff to ensure a smooth transition.
3. Pilot Phase & Refinements
  • Tested smart access codes and automated housekeeping features in a select group of rooms.
  • Gathered feedback from guests and staff, making minor adjustments before full rollout.
4. Ongoing Optimization
  • Continued refining processes with real-time data insights from Operto’s platform.
Key Outcomes at a Glance

The Results

  • From four check-in desks to just one
  • $10,000 saved per month
  • 100% contactless check-ins
  • Improved staff productivity
0 $

saved per month

0 %

contactless check-ins

“With Operto, we’ve replaced front desk check-ins with an automated, seamless experience. Guests love the independence, and our team is more efficient than ever.”

– Colin Stanley, COO, Prague Residences

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