How Mountain Creek Resort Cut Costs by $110K with Operto
Mountain Creek Resort Story
Introduction
Mountain Creek Resort, a four-season destination with 177-room hotel rooms and condo-style accommodations, faced mounting operational inefficiencies. Managing guest access, optimizing housekeeping, and reducing staff workload were growing challenges, leading to increased overhead costs.
The resort implemented Operto's innovative automation solutions to enhance efficiency and transform operations.
01
Challenges
Before partnering with Operto, Mountain Creek Resort encountered:
- High overhead costs due to manual processes.
- Inefficient housekeeping scheduling, leading to wasted labor hours.
- Frequent key management issues, creating delays for guests and staff.
- An outdated guest experience that didn't align with modern expectations.
With hundreds of guests checking in and out across multiple accommodation types, they needed a smart, automated solution to optimize operations and improve efficiency.
02
Solution
Mountain Creek Resort implemented Operto's connected hospitality platform to automate key aspects of its operations.
1. Smart Access Management
- Eliminated physical key handovers by switching to secure, digital access codes.
- Reduced front desk workload and enhanced security for guests and staff.
2. Automated Housekeeping & Staff Coordination
- Integrated real-time housekeeping scheduling, cutting down staff inefficiencies by 27%.
- Housekeeping teams received automated task assignments, improving response times.
3. Real-Time Operational Insights
- Gained full visibility into occupancy, staff activity, and operational efficiency via Operto’s dashboard.
- Improved resource allocation using data-driven insights.
4. A Seamless Digital Guest Experience
- Guests enjoyed frictionless check-ins and check-outs with a mobile-first experience.
- Enhanced satisfaction through a tech-driven, contactless journey.
03
Implementation
To ensure minimal disruption and maximum impact, Mountain Creek Resort followed a structured implementation process:
1. System Integration & Onboarding
- Connected Operto with existing Property Management System (PMS) to sync guest reservations and automate workflows.
- Trained key staff members on how to use the Operto dashboard effectively.
2. Staff Training & Process Optimization
- Provided hands-on training to housekeeping and front desk teams.
- Automated task assignments for staff to ensure a smooth transition.
3. Pilot Phase & Refinements
- Tested smart access codes and automated housekeeping features in a select group of rooms.
- Gathered feedback from guests and staff, making minor adjustments before full rollout.
4. Ongoing Optimization
- Continued refining processes with real-time data insights from Operto’s platform.
Key Outcomes at a Glance
The Results
- $110,000 in annual savings from reduced operational costs
- 22% increase in average daily rate (ADR)
- 27% reduced housekeeping hours
- Higher guest satisfaction due to seamless digital access
- 100% keyless access
Keyless Access
Reduced housekeeping Hours
ADR Growth
"Operto's technology has streamlined our core operations, freeing up our staff to focus their time and attention on providing exceptional guest experiences."
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