How Holiday Property Service Transformed Their Workflow with Operto
Holiday Property Service Story
Introduction
Holiday Property Service (HPS), a fast-growing short term rental operations company based on Australia’s Gold Coast, supports property managers and owners with housekeeping, linen, consumables, and guest services. By 2023, the business had established a strong foundation, managing approximately 150 properties.
But as the business expanded, day-to-day operations became harder to manage. More bookings meant more moving parts, and coordinating cleanings and tasks started to feel increasingly complex. Without a central system, the team relied heavily on manual processes, which made it difficult to stay on top of everything consistently.
The real challenge was keeping operations running smoothly at scale. As volume increased, so did the risk of missed cleanings, inconsistent service, and team burnout.
To streamline operations and support continued growth, Holiday Property Services implemented Operto in September 2023, transforming its workflows and improving operational efficiency.
1.
Challenges
Before using Operto, Holiday Property Service encountered:
- Inefficiencies from manual booking and task management
- Rising operational complexity with scale
- Lack of a centralised view of bookings and task status led to internal confusion and client uncertainty
- Limited ability to track performance across cleaners, properties, and operations
- Technology limitations, including device restrictions, made it difficult to scale the workforce effectively
2.
Solution
1. Automated Booking & Task Management
- Operto took the manual work out of daily operations by connecting directly with HPS’s owner’s PMS platforms. As bookings came in, cleaning and operational tasks were created and assigned automatically. Instead of chasing updates and coordinating by hand, the team had clear, structured job details ready to go, reducing errors and saving time.
2. Reliable & Scalable Operations
- The platform ensured every task was tracked and executed consistently, minimizing operational gaps and inefficiencies. The flexibility of the platform allowed HPS to build workflows that matched how they operate, supporting over 50 different task types and making it easy to adapt as the business evolved.
3. Real-Time Visibility & Integrated Communication
- A centralized dashboard provided full visibility into bookings, task progress, and property status, enabling better coordination and faster decision-making. Automated client communication, including reports, images, and updates, reduced manual follow-ups and improved transparency.
4. Performance Optimization & Cost Efficiency
- Advanced reporting and KPI tracking enabled HPS to track performance across cleaners, properties, and teams, while also introducing an incentive program tied to measurable results. Combined with access across any device for a 90+ person team, this helped boost productivity and reduce unnecessary operational overhead.
“For me, it changed my life. The time saving and not being so stressed thinking that I was going to miss a booking changed our operational life.”
Key Outcomes at a Glance
The Results
- Property portfolio increased from 150 properties to 430, representing 188% growth
- 1,900+ monthly checkout cleans, increasing from a previous range of 500–700 per month
- 140% revenue growth, driven by increased operational capacity and service volume
- Manual booking coordination eliminated, improving operational efficiency and reducing time spent on daily planning
Property Portfolio Growth
Revenue Growth
Monthly Checkout Cleans
"Operto has significantly improved the way we manage bookings and tasks."
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