How CozyHaus Eliminated Lockbox Nightmares and Key Hassles with Operto
CozyHaus Story
Introduction
When Danielle Dirks founded CozyHaus, her dream was simple: provide memorable stays for travelers while sharing her love for Detroit. What began as a single Airbnb unit in 2017 quickly expanded into a growing short-term rental business. But as the business scaled, so did the operational headaches.
CozyHaus struggled with:
✅ Guest check-in issues, lost keys, and security risks
✅ Operational inefficiencies that slowed down staff
✅ No integration between access systems and booking platforms
To solve these challenges, CozyHaus partnered with Operto. The results?
✅ Automated check-ins & keyless entry
✅ More efficient staff operations
✅ Better guest experience & security
✅ Seamless expansion to new properties
Here’s how Operto helped transform CozyHaus into a tech-driven rental business.
01
Challenges
Before adopting Operto’s tech, CozyHaus faced significant operational challenges:
- Guests frequently lost physical keys or left them inside the rental.
- Guests struggled with lockbox instructions, leading to unnecessary delays.
- No real-time visibility into guest access.
- Onboarding new cleaners was slow and inefficient due to outdated key management.
- Cleaning staff often arrived before guests had checked out, causing delays.
CozyHaus needed a secure, automated solution to resolve these issues.
02
Solution
With Operto's smart automation, CozyHaus eliminated lockboxes and physical keys entirely, replacing them with a fully integrated, digital access solution.
1. Keyless Guest Access
- Guests receive a unique digital code automatically when they book.
- No physical keys or complicated lockboxes are needed.
- Check-in is possible anytime, even if the phone battery dies (thanks to keypad access).
2. Smart Staff Coordination
- Housekeepers and maintenance staff each receive their temporary access codes.
- Automated alerts inform staff when guests check out, allowing for optimized cleaning schedules.
- Danielle can monitor check-ins and check-outs remotely.
- Staff can instantly disable access if necessary, enhancing security.
- Operto’s integration with CozyHaus’s PMS ensures everything stays synchronized on one platform.
3. Enhanced Guest Experience
- No more confusing lockbox instructions—guests enter seamlessly.
- Guests can personalize their stay with smart controls (lighting, temperature, etc.).
- Automated, personalized communication makes each stay feel special.
Key Outcomes at a Glance
The Results
By switching to Operto, CozyHaus transformed its operations. The impact?
- 100% seamless check-ins (guests get an instant, secure access code).
- Automated staff operations - cleaners get real-time check-out notifications, reducing delays.
- 40% less time spent on check-ins and key management.
- No lost keys or security risks.
Seamless check-ins
Increased Efficiency
"Operto adds an unbeatable layer of security to ensure physical keys don’t walk off, check-ins and check-outs can be easily viewed and logged, and door codes can be updated or deleted if and when needed. More than anything else, Operto has provided our guests with the peace of mind in knowing that their door code is unique to them and that, unlike a hotel, staff can’t just waltz in. For our particularly security-minded guests, we’ve been able to easily update their door codes mid-stay and an additional layer of protection for them as well."
Ready to see Operto in action?
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