How Clean Getaways Transformed Operations with Operto Teams
Clean Getaways Story
Introduction
Clean Getaways, a vacation rental cleaning company, faced operational inefficiencies that hindered its growth. Manual schedule management, fragmented communication for coordinating staff, and difficulty tracking task completion created ongoing challenges. As the demand for vacation rental cleaning services grew, these inefficiencies limited the company’s ability to scale and maintain high service standards.
By implementing Operto Teams, Clean Getaways transformed its operations. Automated scheduling reduced manual errors, streamlined communication improved staff coordination, and real-time task tracking enhanced accountability.
As a result, the company saw a 48% increase in revenue, a significant reduction in administrative workload, and an overall boost in efficiency.
01
Challenges
Before adopting Operto Teams, Clean Getaways encountered several operational challenges:
- Manual Scheduling: Relying on spreadsheets and calendars made it difficult to manage last-minute bookings and changes.
- Communication Gaps: Coordinating with cleaning staff through calls led to misunderstandings and missed tasks.
- Lack of Accountability: Tracking task completion and staff performance was cumbersome
- An outdated guest experience that didn't align with modern expectations.
These issues hindered their ability to scale and meet the growing demands of the vacation rental market.
02
Solution
Operto Teams provided Clean Getaways with a comprehensive solution:
1. Automated Scheduling & Task Management
- Integrated with multiple PMS platforms to pull reservations and assign cleaning tasks automatically.
- Implemented Operto Teams Calendar with drag-and-drop scheduling, reducing conflicts and last-minute changes.
2. Improved Communication & Staff Coordination
- A centralized platform enabled instant updates and notifications, reducing miscommunication.
- Staff accessed their schedules and tasks via mobile devices, ensuring clarity and prompt responses.
3. Improved Accountability and Reporting
- Real-time tracking of task completion provided transparency and allowed for performance monitoring.
- Integration with payroll systems streamlined billing and compensation processes.
03
Implementation
Through the implementation of Operto Teams, Clean Getaways has successfully:
1. Streamlined operations
The cumbersome paper-based system was replaced by a digital platform that automated scheduling, cleaning assignments, and owner communications.
2. Automated System for Booking
Operto’s automated system manages bookings, schedules, and communications, giving her and her staff more time for higher-value tasks.
3. Increased transparency for owners
Property owners can access a dashboard where they can see real-time updates on their properties, including photos and inspection reports.
4. Photo Uploads
Cleaners can upload photos after each job; there has been a noticeable improvement in the quality and thoroughness of cleaning and more accountability.
Key Outcomes at a Glance
The Results
- 48% increase in revenue by optimizing job scheduling and execution.
- Fully automated their cleaning operations
- Saved over 12 hours per week in administrative tasks
- Increased client base by 27% in the first 2 months
- Improved cleaning quality and accountability
- Enhanced owner satisfaction
Increase in Revenue
Increased Client Base
Hours Per Week
“I can’t imagine going back to the old way of doing things. Operto has been a game-changer for us. The time saved, the increased control for our clients, and the ability to take on more properties without drowning in paperwork have made it invaluable. I haven’t ever been able to plan my life more than 30 days in advance, and I now know everything that’s on the books so far for the next year. I tell everyone—you can’t afford not to have Operto.”
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