The Team Behind Your Team

Operto One gives your hotel a team of expert digital staff who work around the clock, tailored to your operation and frees your existing team to focus on the high-touch, in-person moments that define great hospitality.

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Explore the Agents

Intelligent Agents Across Your Operation

Seven specialized agents working under a unified intelligence system, supporting every aspect of your hotel operations.

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Marketing Specialist

  • Utilizes property expertise to increase direct bookings from your website using natural conversation.

Booking Assistant

  • Reviews the hotels website; provides recommendations for improvement to be included in ChatGPT, Gemini, Google Search.
  • Continuously monitors for visibility.

Real-time monitoring of booking channels and revenue performance

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Doorman

  • Builds a rich profile of each guest, from reservations, notes, prior conversations. Enables other agents to provide a personalized experience.

Guest Services

  • Responds to guest inquiries and requests in digital channels, using expert knowledge specifc to your hotel, in your tone of voice.
  • Coordinates with other agents to ensure timely completion of guest requests.

Concierge Agent

  • Your local expert, helps curate the offsite guest experience using local knowledge, and your staffs curated recomendations.

Seamless guest experience management

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Operations Manager

  • Instantly detects guest requests, coordinates operations and oversees task assignment.

Real-time tracking of maintenance, housekeeping, and operational tasks

Intelligence Layer

Ensures agents are educated, accurate, and operating to your property's brand and personality.

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Real Hotel Scenarios

See how Operto One agents work together to solve real challenges your team faces every day.

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Scenario 1 of 4

Increasing direct bookings from ChatGPT

Marketing specialists is seeing higher visibility in ChatGPT after the latest website recommendations were implemented.

Booking assistant is continuing the natural language conversation to a higher conversion.

Direct booking feels effortless, leads to higher conversion.

Agents Involved

Booking

Marketing

Booking

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Scenario 2 of 4

Continuous Guest Service

A guest reaches out at midnight asking about breakfast times.

Guest Services Agent answers instantly

Doorman updates the guest’s profile for morning staff.

Agents Involved

Guest Services Agent

Doorman

Guest Services Agent

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Scenario 3 of 4

Back of House

Guest requests extra towels

Operations Manager instantly creates a task

Guest Services informs the guest when the task is complete.

Agents Involved

Guest Services Agent

Operations Manager

Guest Services Agent

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Scenario 4 of 4

Intelligence Layer

A guest is speaking with Guest Services about a lost wedding ring.

Intelligence Layer detects the urgency and human touch needed in the conversation

Guest Services by while she waits for human assistance.

Agents Involved

Guest Services Agent

Intelligence Layer

Guest Services Agent

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Operto Guest

Put the front desk in their pocket

Reduce front desk friction and labor shortage pain by transitioning traditional check-in and verification functions to seamless guest-driven digital experiences.

  • Digital check-in
  • Digital guidebooks
  • Guest messaging

 

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Operto guest verification and guest portal product cluster
Operto Boost

Update old locks without replacing them

Become fully tech enabled with the fastest Bluetooth Low Energy functionality and a brand new lease on life.

  • Keep your existing locks
  • Instant Bluetooth Mobile Key
  • Easy self installation
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Operto digital key and battery alert notification
Operto Access

Commercial grade smart locks for any door

All-in-one keyless lock solutions for online or offline capabilities and reduced reliance on key cards.

  • Single or multiple locations
  • Unit and common doors
  • 24/7 monitoring
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A cluster of hotel locks

Seamless integrations that deliver results

Effortlessly connect with leading Property Management Software and over 150 third-party solutions to keep your operations running smoothly.

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Testimonials

Powering hotels worldwide

Find out why thousands independent hotels, boutique hotels, and hostels trust Operto.

Ryan Killeen Founder & CEO

Operto has been one of the few software solutions we've used since inception that continues to just work, which can't be said for a lot of the tech providers in hospitality these days.

Tala Marxen Property Manager

I have been using Operto for 7 + years with two different companies. The first was a property management company with 200 homes. The second is a small boutique hotel with 7 units. It is a great option for both and everything in between. I have a success rate of zero missed clean since switching to Operto - Thanks team. You make me look good :). It is a game changer!
Rebekah Converti
Rebekah Converti Founder and CEO

I can't help but express how impressed I am with their incredible professionalism and expertise. They really know their stuff and our task was completed effortlessly.

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Ready to see Operto ONE in action?

Chat face-to-face with an Operto representative and see why thousands of hospitality businesses trust our solutions to deliver exceptional guest experiences.

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