How Oasis Stay Automated Their Operations with Operto Teams
Oasis Stay Story
Introduction
Oasis Stay, a leading Airbnb property management company in Melbourne, oversees over 200 listings. Managing a high volume of short-term rentals comes with significant operational challenges, particularly in cleaning coordination and task management. Before Operto, Aaron Zhang, the founder of Oasis Stay, relied on free task management tools like Trello, which became inefficient as the business scaled.
To streamline operations and ensure seamless, reliable cleaning management, Oasis Stay implemented Operto Teams, transforming its workflow and improving efficiency.
1.
Challenges
Before using Operto, Oasis Stay encountered:
- Inefficiencies with manual cleaning task assignments.
- Increased operational complexity as the business scaled past 200+ properties.
- Struggles with coordinating an in-house cleaning team efficiently.
- Risk of missed cleanings, especially during peak seasons.
With up to 1,000 cleanings per month, managing assignments manually became impractical, leading to delays and inefficiencies. Oasis Stay needed an automated, scalable solution.
2.
Solution
1. Automated Cleaning Task Management
- Operto Teams streamlined cleaning operations by automatically generating and assigning tasks based on booking schedules. Cleaners received clear, structured job details, reducing manual oversight.
2. Reliable and Scalable Operations
- Unlike their old management tool Trello, Operto ensured every cleaning task was accounted for, minimizing errors and inefficiencies. The system seamlessly handled peak seasons without disruptions.
3. Real-Time Visibility & Seamless Integration
- With Operto’s integration with property management software (PMS) like Guesty, cleaning tasks were automatically scheduled based on real-time booking updates, eliminating errors caused by manual entry.
4. Increased Productivity & Cost Efficiency
- By optimizing task distribution, Oasis Stay reduced operational overhead while maximizing efficiency. Cleaners could focus on high-priority tasks without the confusion of manual assignments.
03
Implementation
To ensure minimal disruption and maximum impact, Mountain Creek Resort followed a structured implementation process:
1. System Integration & Onboarding
- Connected Operto with existing Property Management System (PMS) to sync guest reservations and automate workflows.
- Trained key staff members on how to use the Operto dashboard effectively.
2. Staff Training & Process Optimization
- Provided hands-on training to housekeeping and front desk teams.
- Automated task assignments for staff to ensure a smooth transition.
3. Pilot Phase & Refinements
- Tested smart access codes and automated housekeeping features in a select group of rooms.
- Gathered feedback from guests and staff, making minor adjustments before full rollout.
4. Ongoing Optimization
- Continued refining processes with real-time data insights from Operto’s platform.
Key Outcomes at a Glance
The Results
- 1,000+ cleaning tasks managed seamlessly each month
- Increased reliability—no more missed cleanings
- Scaled operations to $2-3 million in annual revenue
- Optimized labor management for a team of 10+ cleaners
Tasks Managed Seamlessly
Reduced Housekeeping Costs
Annual Revenue
“Operto makes me forget about Operto—that's how great it is.”
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