How Little City in Australia Streamlined Operations with Operto
Little City Story
Introduction
Little City, an Australian property management company, faced challenges in scaling its operations due to manual processes and communication inefficiencies. By implementing Operto Teams, they transformed their business, leading to significant time savings and operational improvements.
01
Challenges
Before partnering with Operto, Little City encountered:
- Inefficient Maintenance Management: Regular and ongoing maintenance tasks were becoming a logistical nightmare.
- Disorganized Task Assignments: One-off tasks, especially those for the housekeeping team, were coordinated through a Slack channel.
- Fragmented Systems: The reliance on multiple platforms was hindering efficiency. They used Guesty as their PMS, PropertyMe for maintenance (despite it being designed for long-term rentals), and Teamwork as a knowledge base.
02
Solution
Operto Teams provided a comprehensive platform that automated scheduling, enhanced communication, and offered real-time insights into operations. Key features included:
1. Automated Task Management
Streamlining scheduling and reducing administrative workload.
2. Centralized Communication
Improving clarity and reducing miscommunications among team members.
3. Scalable Processes
Establishing a foundation for growth and expansion into new markets.
03
Implementation
The transition to Operto Teams involved:
1. Assessment:
Identifying pain points and areas for improvement.
2. Customization:
Tailoring the platform to meet specific operational needs.
3. Training:
Ensuring the team was proficient in using the new tools.
4. Deployment:
Rolling out the platform across all properties and monitoring performance.
Key Outcomes at a Glance
The Results
- Saved over 12 hours per week in administrative and coordination tasks.
- Reduced task miscommunications by 90%, leading to smoother operations and fewer missed assignments.
- Improved maintenance response time by 75%,
- Increased team productivity by 28%, allowing staff to focus on strategic initiatives
- Enhanced operational control, improving property standards and guest satisfaction.
- Established a foundation for growth
Reduced Task Miscommunications
Increased Team Productivity
Improved Maintenance Response Time
“It has contributed to efficiency by streamlining processes. It has also allowed us to gain control over certain parts of the business that were previously suffering, for example waste management at properties where our communications team can now see when bins are to be taken out.”
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