Operto ONE for hotels
AI teammates for real hospitality
Coordinated AI teams quietly support guest service, daily operations, and distribution so your team stays focused and in control.
Unsure where to get started with AI for your hotel?
Why running a hotel feels harder than it should
You’re paying too much for bookings
You do the hard work, OTAs take the commission and control the guest. They steal direct bookings and invest billions to make sure AI doesn’t send you bookings directly.
You’re always behind on guest messages
Guests expect instant responses, but messages arrive around the clock and across channels. Teams fall behind, service slows, issues escalate, and reviews suffer.
You don’t know something went wrong until a guest complains
When it gets busy, housekeeping, maintenance, and requests slip through the cracks. You only find out after it impacts the guest or creates extra work for your team.
That’s where your AI teammates come in.
Meet the teams
Operto ONE supports hotels across three core areas. Like skilled team members, they show up with knowledge, learn from you, and put their toolbox at work.
Distribution
AI-powered tools help hotels get found in modern discovery channels and guide potential guests toward direct booking, reducing reliance on OTAs without added marketing complexity.
Front of House
Guest communication in a unified inbox, with a human-supervised AI team that answers questions, coordinates service, and speaks your guests’ language.
Back of House
Automation and task coordination help teams stay aligned and proactive, turning requests into action and giving managers real-time visibility into daily operations.
A shared foundation
All Operto ONE teams run on a single, unified platform – all integrated with your PMS.
- Shared real-time property and reservation data
- Consistent rules and configurations through AI Hub
- Built-in oversight and human control
This foundation ensures that humans stay in control, while every improvement strengthens the entire system, not just one feature.
A calmer way to run a hotel
It’s midnight. Message answered.
Guests get answers and requests keep moving, without waking up your team.
Involved:
Front of House + Back of House
Busy check-in day. Still on track.
Messages stay responsive while rooms and tasks stay on track behind the scenes.
Involved:
Back of House + Front of House
With you.
Your hotel gets found, questions are answered, and bookings come to you, not an OTA.
Involved:
Distribution + Front of House
Needed a concierge? Done.
Detailed local
recommendations, without a line at the front desk.
Involved:
Front of House
Extra towels. In Norwegian.
The message is translated, answered, and the request is tracked to completion.
Involved:
Front of House + Back of House
AI at your pace
Start with one team and expand over time. Operto ONE is designed to become more effective as data and workflows are added, without rework or disruption.
Most hotels approach AI from the wrong end, turning on automation before trust is built. We help you build a deliberate path.
Trusted by independent
and boutique hotels.
Hotels use Operto ONE to deliver fast, reliable service even during peak periods or after hours, without sacrificing personality.
What makes Agentic AI different
in hospitality
Traditional AI tools handle isolated tasks. Agentic AI supports how hospitality actually operates.
What Agentic AI is:
- Understands guest context, stay status, property rules, and operational realities
- Makes informed decisions aligned with service standards and business policies
- Coordinates actions across guest services, operations, and distribution systems
- Learns from outcomes to improve consistency, reliability, and guest satisfaction over time
What Agentic AI is not:
- Not a generic chatbot or scripted question-and-answer system
- Not replacing hospitality staff or human decision-making
- Not acting without clear rules, oversight, or business controls
- Not experimental or unpredictable when properly configured
Operto’s comprehensive hospitality management software streamlines your operations, enhances guest experiences, and drives growth—regardless of your property portfolio.
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© Operto Guest Technologies 2026. All rights reserved.
“Operto ONE Guest Services Agent is a big upgrade. Centralized two-way messaging lets us deliver the same level of service as if the guest were right at the front desk.”