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Operto Connect

Connecting your point solutions with ours in one place.

Included with everything.

“Quite honestly, we couldn’t operate without it.”

Colin Stanley, COO Prague Residences

Remarkable hospitality collaboration begins here.

With not enough hours in the day or staff on hand, managing hotel and vacation rental tools from one location just makes sense.

Guest makes reservation

Guest makes reservation with check-in time of 3PM, triggering a chain of operational automations.
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Smart devices react

Access codes, temperatures and guest app configurations are established and monitored.
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System monitors reservation

Connect monitors guest and device activities, notifying both parties of issues or updates.
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Guest ends reservation

Connect automates the check-out process with access code removals, housekeeping notifications and task creation an end of stay messaging.
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Connect offers complete visibility on every reservation and it’s connected solutions.

Your PMS, access control, guest experience, smart devices and property safety tools are powerful and complicated. Making them play nicely together doesn’t have to be.

Noise and Occupancy Monitoring.
Noise and Occupancy Monitoring.Protect properties from property and reputation damage.
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Housekeeping and Maintenance Scheduling
Housekeeping and Maintenance SchedulingFor housekeppers and maintenance staff
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Task Management
Task ManagementAssign, track and manage team tasks
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Connect for guests.

Delight your guests with a personalized, second-to-none experience before, during and after their stay – managed entirely from your Connect dashboard.

Guest Verification

Manage guest verification requests, approve or reject submissions, set verification protocol.

Content creation

Extend your brand, create and schedule media rich content, configure hosts, language and more.

Guest messaging

Manage all inbound commnications arriving from your guest portal, initiate guest conversations via Smart Buttons.

Connect for Smart Devices.

Leverage the full potential of smart locks, thermostats, smart devices and other point solutions from a single platform.

Monitor activity, battery and issues

Stay on top of devices via current and historical data and real time activity notifications.

 

Access management

View access code assignments and status. Grant and revoke access. Monitor access logs.

Customize device settings

Configure locks, noise and environment thresholds and settings.

Connect for operations.

Deliver seamless, memorable and ultimately bespoke lodging experiences by bringing together the guest, manager and ancillary service providers under a single operating system.

Correct issues in real time

With Access, Monitoring, and Energy & Comfort, your teams receive instant alerts for issues and events that impact your guest’s experience or the security of your rooms.

Monitor and optimize performance

Connect™ gives you the tools to track and optimize team performance, such as hours worked, cleaning efficiency, and other metrics that help you reward your top performers.

All-points mini dashboards for each unit

Quick access to every unit and its reservations, devices, activity feed and Guest Portal content.

Additional features.

Translation

Choose your default language with automatic translation of your custom content to the language selected by your guest.

Digital access codes

Regardless of access type, Operto Guest displays either the primary or back up code, refreshed for every booking.

Connect dashboard

Manage content, verification, unit status, access code management and messaging from a single integrated dashboard.

Welcome flow

Customizable welcome screens, terms and conditions, verification journey, login methods and check-out screens.

Early check-in

Allow for early check in up-sells directly from the guest app.

Notifications

Receive instant email or SMS communications related to most guest activity.

Onboarding

Know you’re not alone with our free in-person training sessions on how to manage units, smart devices, create content and get the most out of your Connect experience. Additional paid support available upon request.

Included with every Operto solution, Connect is the glue your operation is missing.

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